Frequently asked questions
Twenty-eight answers from the people who cut the glass. If yours is not here, call 1-800-253-2593 between 8 AM and 5 PM EST, Monday to Friday.
Choosing a mirror
Be sure to educate yourself on what features your original (OE) side view mirror has. Secondly, take a look at the shape and match the shape of your mirror to the correct mirror shape in our mirror catalog. Lastly, it is important to measure your broken side view mirror and read tech notes to narrow your choice down to the exact solution. Please visit the mirror catalog for more information.
Please double check the shape next to the broken mirror on your vehicle. Make sure that the part number is visible at the bottom when you reference your mirror shape and always measure your mirror and read tech notes.
All returns must be initiated through your retailer of original purchase.
We are committed to a quality and affordable USA made product. Our mirror replacements are intended to be used as an alternative to high priced OEM mirrors and mirror assemblies. You will not ever have to worry about distortion. We source the highest quality first surface chrome mirrors available and we have strict quality standards.
Heated icons can be found etched into your mirror. However, at many times the heated etching does not accompany heated mirrors. The only way to be sure that your mirror is heated is to check for the presence of wires behind your backing plate. Typically, the presence of two terminals attached to a heat grid will ensure that your mirror is heated. Burco part numbers with the suffix (H) denotes that it is a heated Burco mirror. All (H) parts are complete with a pre-applied heat grid.
E/C mirrors are typically thicker than mirrors without the auto-dimming function. The presence of wires can be a good indication of an E/C mirror but do not mistake heating wires for E/C wires. Typically, E/C wires are soldered directly to the glass. When E/C mirrors fail, you may see discoloration or a settling effect. We offer mirror glass replacements to replace your failed or broken E/C mirror. Burco mirrors do not auto dim.
Burco product offerings do not always cover all vehicles and applications due to increased variations of OEM mirror shapes and functionalities. We strive to do our best to provide cost-effective and exact-fitting mirror solutions for the majority of commonly driven vehicles on the road.
Flat mirrors are typically found on your driver’s side and have no curvature or radius.
Convex mirrors are typically found on your passenger’s side. Depending on the vehicle, convex side view mirrors can be found with different curvatures and radiuses.
Place a flat edge on your mirror’s surface. If there are gaps on the outer sides, your mirror is convex. Another good way to tell if your mirror is convex is by the presence of the “objects in mirror are closer than they appear” statement.
Installing a mirror
Please use this guide to help you with your installation during our trasition to new packaging.
-Install code A: Most mirrors can be installed using this fit over method. If you see a fit over label on your mirror’s bubble bag you must use this code only. Burco® Mirror Catalog tech note “fits over existing broken mirror” applies.
-Install code B: Remove broken mirror glass. Please test fit your mirror and determine if this method can be used for your mirror.
-Install code C: Use this method for all heated mirrors with (H) in the Burco part number.
-Install code D: The gasket fit code applies to west coast style mirrors with visible rubber gaskets holding your mirror inside the mirror head. Gasket fit mirrors are fairly uncommon.
Installation codes are specific to each part. Your part specific install code can be found on the front label of your Redi Cuts® or Redi-Set-Go® box.
Yes. You can fix it yourself. Some mirrors are easier to install than others so it is always a great option to have it installed by a professional auto glass installer. Please view the How to Install page if you would like to do it yourself, or refer to your instruction manual inside of your Redi Cuts® or Redi-Set-Go™ box . If you are more of a “do it for me” type of person please find a Burco installer near you.
Please see the How to Install page for videos, step by step instructions, tools needed for installation, and steps for safety. Installation instructions are also provided inside of your Redi-Mirror or Redi-Mirror + Backing Plate box.
Yes. We encourage the use of urethane or silicone based adhesives paired with our OEM strength double-sided Redi-Stick adhesive patches (RS-01, included in box).
Yes. Modification of our OEM strength double-sided Redi-Stick adhesive patches (RS-01, included in box) is encouraged to ensure maximum coverage and adhesion for different mirror shapes. We recommend that you cut the circles with scissors before you remove the backing. Please use cut-resistant gloves, safety glasses, and follow proper safety precautions.
Redi-Racks
Most Burco windshield racks are available through your Burco distributor. Please contact us regarding flat bed and “vehicle specific” racks. Racks are also available for purchase if you are a qualified business and have a Burco business direct account.
It depends your company’s specific needs. Please reference each rack’s specifications section for capacity and dimensions.
Please try to match your rack up with racks listed on the racks page. Verify measurements to be sure. Still stumped? Feel free to contact us so we can look up your serial number to find your specific rack model.
Please visit the applicable rack’s webpage and find your model. Reference the “Rack Replacement Parts” tab to view replacement parts for your specific rack model.
Installing a rack
Most windshield racks have instructions included. You can also find .pdf instructions on each specific rack page’s “installation” tab.
Window-Glo™ and glass care
Window Glo™ glass cleaner is exclusive to automotive glass professionals. If this applies to you, please contact your specific Burco® distributor or set up a Burco Business Direct account.
Yes. Window Glo™ is a versatile cleaner that is safe to use on carpets, trim, plastics, and many other applications. Please spot test before applying to a whole area. Use sparingly.
Newest "Extra Strength" Window Glo coming soon:
/Files/Window Glo - New Formulation SDS.pdf
November 2021-Current Window Glo:
/Files/Window Glo - New Formulation SDS.pdf
Original Window Glo:
Returns and exchanges
To be eligible for a return, you must have made your purchase through Burco’s Business Direct program. If you are not satisfied with your purchase, you have 30 days from your order date to make a return. Contact Burco Inc for an RMA (Return Material Authorization) to be issued. Your item must be unused and in the same condition as you received it. The return must include the original packing slip to be accepted. There is a 20% restocking fee.
SHIPPING:
Buyer will be responsible for the return shipping cost. Neither the original shipping cost nor the expense for the return shipment are refundable.
When the “Buy It Now-CONSUMER” button on our online catalog is clicked, you are redirected to an Authorized Retailer. Please contact them from the confirmation email you received after purchasing.
Purchases made from the “Buy It Now-BUSINESS” button on our online catalog are eligible for returns. (See Below)
Contact Burco Inc for an RMA (Return Material Authorization) to be issued. Your item must be unused and in the same condition as you received it. The return must include the original packing slip to be accepted.
Burco Inc: 1-800-253-2593
SHIPPING:
Buyer will be responsible for the return shipping cost. Neither the original shipping cost nor the expense for the return shipment are refundable.
CANCELATION REQUESTS
Call 1-800-253-2593
If you are not satisfied with your purchase, you have 30 days from your order date to make a return.
REFUNDS:
You will receive a refund in the form of a credit to your original form of payment within 14 days of receiving your return.
SHIPPING:
Buyer will be responsible for the return shipping cost. Neither the original shipping cost nor the expense for the return shipment are refundable.
About Burco and ordering
We do offer a Break-Free Guarantee™ only when your Burco mirror replacement is professionally installed by a Burco® Certified Installer. Please see our Guarantee terms and conditions. This does not apply to products that are bought online or at a retail auto parts store.
Many insurance companies do cover Burco mirror replacements. Please be sure to check with your insurance provider or the repair shop that is replacing your mirror.
We have regular stock of all mirror replacements and we ship within 24 hours. Place your order now!
The Burco “Business Direct Catalog” page is an area on burcoinc.com specifically designed for the commercial customer. You can register in this direct portal if you are a business interested in ordering mirrors, windshield racks, or other products directly from Burco. Account sign up and approval is usually done the same business day and is fulfilled if order is received by 2:00 EDT. Please call us at 800.253.2593 if you have any questions.
Still stuck?
Speak to a live person during business hours, or send us the year, make, model and a photo of the mirror and we will identify the part for you.